Business Etiquette: Managers Writing Thank You Notes
Business Week recently spoke with Chester Elton, co-author of the book Carrot Principle about the power of recognition. One of my favorite comments from Mr. Elton was, “Great managers make the time to write thank you notes.” Wow!
After hearing Mr. Elton’s comment I wondered if managers actually wrote thank you notes. Then I came across an article in the New York Times that answered my question.
In an interview with Richard Anderson, chief executive of Delta Air Lines, Mr Anderson said, “You’ve got to be thankful to the people who get the work done, and you’ve got to be thankful to your customers. So, I find myself, more and more, writing hand-written notes to people. I must write a half a dozen a day.”
So if you are looking to thank a person for a thoughtful act or courtesy, take out the paper and pen write a short note. The receiver will more than likely appreciate the kind words.
Related Post
Britain Prefers a ‘Please’ or ‘Thank You’ Over Currency
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