It’s Back To Basics for 2009

This week I have been following the blog posts by Rob Shore as he shares his discussions with key leaders on the outlook for 2009. What I find most compelling in his observations and subsequent suggestions is, the underlying theme of building respectful relationships, being aware of people’s needs, and responding to people with an ethical character. All of which comprise the essence of etiquette.

As an employer or employee, Shore’s three business tips are a great way to approach 2009.

1. Build Transparent Relationships: Be honest and open in all your communications. Stay away from being vague or acting as though you are trying to hide something. Keep in mind, people do business with people they respect and trust.
2. Increase Responsiveness: Respond to people’s inquiries in a timely manner. With uncertainty and anxiety probably higher than in the past, give people answers quickly so they know the issue or concern or problem is complete and can move on to the next task.
3. Listen: People want to be acknowledged; they want to know they are being heard. Resist the temptation to interrupt and focus on the message and messenger.