Why Email Starts Fights
2008 October 21
BNET recently published a video featuring Edward Muzio, CEO and President of Group Harmonics explaining why the best messages to communicate via email are facts or data. The reason? Words only represent 7% of the overall intended message. A person’s tone or visual cues are missing from the intended message.
So if tone or visual cues are needed in communicating an emotional or sensitive issue, say it in person or pick up the phone.
Click on the picture to the left to watch and listen to the BNET video Why Email Starts Fights!
